Waimakariri residents’ satisfaction with the services provided by the Council remains consistently high – according to the 2022 Customer Satisfaction Survey.
The 2022 survey, undertaken between October to December 2022, was completed by 772 residents and showed that overall performance of the Council sits at 86%.
Highlights the survey has shown include:
- 86% satisfaction with the overall performance of the Council. This has been relatively consistent since 2016
- 80% satisfied with customer service
- 74% satisfied with how residents are consulted on topics of importance
- 86% satisfied with Council supplied drinking water
- 91% happy with the overall quality of parks and community facilities
- 67% were happy with the information the Council provides about its activities.
“This is just a snap-shot of the survey results overall, but I’m pleased to see that we’re maintaining high satisfaction scores consistently across years,” says Mayor Dan Gordon.
“Like every bit of community feedback, there are things to take on board and items to work on, and the Council is always ready to listen to our residents and make changes.
“Overall, we’re pleased to see that the Council’s connection with residents remains at high levels and that people believe they’re getting good value. We will use this feedback to inform our decision making and areas of focus over the coming years.”
In 1992 the Waimakariri District Council conducted its first “Household Survey” now known as the customer Satisfaction Survey. This survey has been repeated every three years since, and in 2022, completed the 10th in the series.
The purpose of the survey is to obtain an overview of residents’ satisfaction with the attitudes of residents to the services and facilities provided by the Council over time.
You can read the full report as part of the Council agenda for 6 June 2023.