If your bin was out at 7am and it met our collection criteria, contact our Customer Services Team on 0800 965 468 and we can look into it for you.

Collection criteria:

• Check which bins are being collected that week
• Bins need to be on the kerbside by 7am
• Bin lids are fully closed
• WDC-branded bags only

If you’ve missed putting your bin or bag out on your collection day, or put them out after the truck went past and missed being collected, you’ll need to wait until your next scheduled collection for them to be emptied. You can take WDC-branded bags to Southbrook resource recovery part or Oxford transfer station at no charge; and you can drop off recycling for free at these facilities but it will need to be sorted and separated first.