What will it cost to have an organics or rubbish bin?

Prior to bin delivery, you will be asked to pay a proportion of the cost of the service for the number of months remaining in the financial year and a delivery charge for each set of bins. You will receive an invoice and the bin delivery will be arranged after payment is received. The annual cost is included in the list of fees and charges.

Why do I have to pay a bin delivery/pick up fee?

The Council is charged a fee for bin deliveries/removals and this is passed on to customers. The alternative would be to increase the rates on all serviced properties to cover delivery fees. There is one delivery/pick up fee per set of bins delivered to a property at one visit. It’s not possible to pick up your bin from the Contractor’s depot as the bins are not stored in an assembled state to save storage space. The bin is assembled and the RFID tag is scanned and linked to the property when the bin is delivered. Refer to the list of fees and charges for the current delivery/pick up fee.

If I change my mind during the year, do I get my rates refunded?

No, the laws that allow the Council to collect rates do not permit changes to the rating base during a rating year unless there has been an error in the rates assessment. Adjustments in rates take effect from the start of the next rating year. This means that rates may not be taken off or added during the year. If the bin is cancelled before October 2019 the pick-up charge will be waived. After October 2019 the pick-up charge will be payable.

What will the fees be for stolen bins?

If you call about a stolen or missing recycling bin within 24 hours of it going missing (usually that’s before 5pm on the day after the collection day) you won’t be charged for a replacement. If the call comes after that 24 hour period there is a charge, depending on the size of bin. Refer to fees and charges. The final bin replacement price is set annually by the Council.

Do I get a refund of the price of any rubbish bags that I no longer need?

No, the Council will not be buying back unused rubbish bags. You are still able to use these in addition to your bin.